Customer Communications Management

Customer Communications Management

Essential Mail

The IVE Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost-effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices. And IVE high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full-colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock. Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service. You save days on the traditional mail lodgement with IVE Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU, Boral and The Department of Human Services use IVE for their essential mail.

Online Payment Systems

Your customers want convenience. The IVE Advantage gives them a choice of digital payment options with their bills, all accessible from any device: mobile phones, tablets and desktops. Just send IVE your data files and we’ll create a single data set which major bill payment providers can use to ensure bill delivery to customers through their preferred channel:

How Does It Work?

Using identifiers supplied with your customer data, IVE simply directs the formatted bill to the preferred vendor for display in preferred channels. Your customers’ bills look identical and are easy-to-read regardless of the channel in which they are delivered. So their bill looks the same whether they read it on their 27 inch computer screen, or on their smart phone.

This seamless look builds trust with your customers and encourages prompt payments

Customers can access these securely stored bills anytime, and they can print or save them locally for their own reference. And you get full reporting with a time and date stamp for every document delivered, so you can track what’s been sent, and where. Join brands that are already using IVE digital payment options to improve the customer experience.

What separates IVE’s essential mail services from our competitors, is that ours invoke human senses and communicate in a personal manner which prompts action. Through IVE, your billing processes will be more cost-effective, faster and easier.

Here’s how it works.
● Using secure data transfer you transmit your customer information to our secure servers for processing, any time of day.
● We convert your data into customised, easy-to-read statements and invoices.
● Our high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour.
● Utilising our full-colour technology you can print your bills on plain paper,eliminating the need for pre-printed stock.
● Your customers receive their essential mail in the format that suits them, securely online or in the mail.

This results in faster payments from your customers, because the process is efficiently aligned with your customers’ needs.

One concern with essential mail that many businesses have is security. With IVE, you can rest assured. Every document is tracked throughout the entire production process. An image of each document is captured and is marked with a time and date stamp for proof of mailing. Our experienced account management team will provide you with full transparency on what stage your documents are at in the production process, so you’ll always be able to keep track of your essential mail.

What Makes IVE’s Direct Mail Solutions The Best

We’re one of Australia’s leading mailer companies, and we’re ready to execute your next direct mail campaign. Whether you need us for your entire direct mail marketing, or just simply direct mail printing, our direct mail solutions are second to none. So of all the direct mail marketing companies, choose IVE, Australia’s best direct mail company when you need assistance with direct mail advertising.

A direct mail campaign can’t be considered effective if it isn’t remembered by your customers. Your direct mail may catch the attention of your customers enough to open and read it, but if they easily forget the message or don’t take any action upon reading, it was all for nothing. Imagine spending hours putting together the perfect direct mail marketing campaign just for your customer to open it, skim-read it, then throw it in the bin. Our direct mail solutions will increase your chance of receiving a real response from your customers when they receive it in the mail.

Retention is the key to keeping a loyal customer base. Maintaining customer retention is not always easy. Lose this, and it can be hard to recover. Our direct mail solutions consider this element the most with every direct mail campaign we release.

How does it work? IVE and your marketing team will work together throughout your direct mail campaign. Nobody knows how to promote your organisation more than your in-house team, making them the perfect people to work with. Their expertise and knowledge combined with our direct mail solutions and strategies will result in high-performing direct mail advertising that will propel you past your competitors.

There aren’t many mailer companies as experienced as IVE. We will not just focus on your existing customers, but assist you with targeting potential customers too. By giving your customers a chance to experience world-class customer service, market-leading essential mail and highly personalised direct mail, customer retention will be yesterday’s issue, and today’s advantage.

How can we help you?