Customer Communications Management

Customer Communications Management

Essential Mail

The IVE Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost-effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices. And IVE high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full-colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock. Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service. You save days on the traditional mail lodgement with IVE Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU, Boral and The Department of Human Services use IVE for their essential mail.

Quadient Implementation partner

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Co-Authoring

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Content management & rationalization

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Online Payment Systems

Your customers want convenience. The IVE Advantage gives them a choice of digital payment options with their bills, all accessible from any device: mobile phones, tablets and desktops. Just send IVE your data files and we’ll create a single data set which major bill payment providers can use to ensure bill delivery to customers through their preferred channel:

How Does It Work?

Using identifiers supplied with your customer data, IVE simply directs the formatted bill to the preferred vendor for display in preferred channels. Your customers’ bills look identical and are easy-to-read regardless of the channel in which they are delivered. So their bill looks the same whether they read it on their 27 inch computer screen, or on their smart phone.

This seamless look builds trust with your customers and encourages prompt payments

Customers can access these securely stored bills anytime, and they can print or save them locally for their own reference. And you get full reporting with a time and date stamp for every document delivered, so you can track what’s been sent, and where. Join brands that are already using IVE digital payment options to improve the customer experience.

Essential Mail

The IVE Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost-effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices. And IVE high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full-colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock. Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service. You save days on the traditional mail lodgement with IVE Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU, Boral and The Department of Human Services use IVE for their essential mail.

Quadient Implementation partner

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Co-Authoring

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Content management & rationalization

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Online Payment Systems

Your customers want convenience. The IVE Advantage gives them a choice of digital payment options with their bills, all accessible from any device: mobile phones, tablets and desktops. Just send IVE your data files and we’ll create a single data set which major bill payment providers can use to ensure bill delivery to customers through their preferred channel:

How Does It Work?

Using identifiers supplied with your customer data, IVE simply directs the formatted bill to the preferred vendor for display in preferred channels. Your customers’ bills look identical and are easy-to-read regardless of the channel in which they are delivered. So their bill looks the same whether they read it on their 27 inch computer screen, or on their smart phone.

This seamless look builds trust with your customers and encourages prompt payments

Customers can access these securely stored bills anytime, and they can print or save them locally for their own reference. And you get full reporting with a time and date stamp for every document delivered, so you can track what’s been sent, and where. Join brands that are already using IVE digital payment options to improve the customer experience.

How can we help you?