Quadient Implementation partner

The Customer Communication Management (CCM) space is a highly specialist areaIVE Group has a philosophy to partner with the best in class and typically those that are in the top quadrants of Gartner and other trusted industry benchmark organisations. IVE can assist in the migration from legacy applications and other CCM platforms such as DOC1, Exstream and Smartcomm to the latest Quadient tech stack. We have the relevant functional product expertise to support our clients. We offer both platforms as a service (PAAS) as well as delivering a new instance on your infrastructure. 

Quadient Implementation partner

The Customer Communication Management (CCM) space is a highly specialist areaIVE Group has a philosophy to partner with the best in class and typically those that are in the top quadrants of Gartner and other trusted industry benchmark organisations. IVE can assist in the migration from legacy applications and other CCM platforms such as DOC1, Exstream and Smartcomm to the latest Quadient tech stack. We have the relevant functional product expertise to support our clients. We offer both platforms as a service (PAAS) as well as delivering a new instance on your infrastructure. 

Unlimited Channels Through One Platform

The Quadient platform has been built from the ground up to deliver communications across all physical and digital channels natively. These are not add-ons to legacy applications, but a system and architecture built with optimizing Customer Experience at its core. 

It stands apart in the market as you can create truly responsive, interactive, and compliant omnichannel experiences seamlessly. Channels include SMS, Email, WhatsApp, other portals, and mobile apps. These are growing all the time through a powerhouse software development team of over 250 staff. Through one integration solution you can track customer engagement through to document open rates and re-routing to alternate channels to ensure that communications are delivered and opened. 

Co-Authoring

IVE supports three key business models: Complete outsourcing and we take care of all the document composition and management of templates. We carry this out in a fully documented and robust fashion to ensure that our clients have access to the IP and reduce their risk. The second model is where we can support the setup of the entire Quadient stack to give our clients complete control and then support with resources to ensure that you maintain best practice. The third model is in effect a hybrid, whereby we run the platform on our infrastructure, but we provide licensed access through ‘Interactive’ that allows the brand to control the content through a simple non-technical GUI. This allows for the creation of campaigns and approval process through to the execution of campaigns via different channels, which delivers a lower set up cost and exceptional flexibility for the brand. 

It stands apart in the market as you can create truly responsive, interactive, and compliant omnichannel experiences seamlessly. Channels include SMS, Email, WhatsApp, other portals, and mobile apps. These are growing all the time through a powerhouse software development team of over 250 staff. Through one integration solution you can track customer engagement through to document open rates and re-routing to alternate channels to ensure that communications are delivered and opened. 

End to End CCM Solution

The key advantages for Quadient are: 

  • It’s a tried and tested industry leader with over 1 trillion documents delivered. Backed up by Gartner, Forrester, Aspire and IDC 
  • Built from the ground up to deliver omnichannel experiences 
  • Customer Journey mapping and Orchestration allow for on-going iterative improvements in CX 
  • Extensive integrations such as Salesforce and works seamlessly with Robotic Process Automation, including UIPath and Automation Anywherewhere 
  • Low touch IT involvement 
  • Ultimately delivers greater employee productivity and experience 
  • Removes a lot of cost inefficiency through managing multiple platforms 
  • Accelerates and supports digital transformation 

Interested to hear more?

It stands apart in the market as you can create truly responsive, interactive, and compliant omnichannel experiences seamlessly. Channels include SMS, Email, WhatsApp, other portals, and mobile apps. These are growing all the time through a powerhouse software development team of over 250 staff. Through one integration solution you can track customer engagement through to document open rates and re-routing to alternate channels to ensure that communications are delivered and opened. 

Unlimited Channels Through One Platform

The Quadient platform has been built from the ground up to deliver communications across all physical and digital channels natively. These are not add-ons to legacy applications, but a system and architecture built with optimizing Customer Experience at its core. 

It stands apart in the market as you can create truly responsive, interactive, and compliant omnichannel experiences seamlessly. Channels include SMS, Email, WhatsApp, other portals, and mobile apps. These are growing all the time through a powerhouse software development team of over 250 staff. Through one integration solution you can track customer engagement through to document open rates and re-routing to alternate channels to ensure that communications are delivered and opened. 

Co-Authoring

IVE supports three key business models: Complete outsourcing and we take care of all the document composition and management of templates. We carry this out in a fully documented and robust fashion to ensure that our clients have access to the IP and reduce their risk. The second model is where we can support the setup of the entire Quadient stack to give our clients complete control and then support with resources to ensure that you maintain best practice. The third model is in effect a hybrid, whereby we run the platform on our infrastructure, but we provide licensed access through ‘Interactive’ that allows the brand to control the content through a simple non-technical GUI. This allows for the creation of campaigns and approval process through to the execution of campaigns via different channels, which delivers a lower set up cost and exceptional flexibility for the brand. 

It stands apart in the market as you can create truly responsive, interactive, and compliant omnichannel experiences seamlessly. Channels include SMS, Email, WhatsApp, other portals, and mobile apps. These are growing all the time through a powerhouse software development team of over 250 staff. Through one integration solution you can track customer engagement through to document open rates and re-routing to alternate channels to ensure that communications are delivered and opened. 

End to End CCM Solution

The key advantages for Quadient are: 

  • It’s a tried and tested industry leader with over 1 trillion documents delivered. Backed up by Gartner, Forrester, Aspire and IDC 
  • Built from the ground up to deliver omnichannel experiences 
  • Customer Journey mapping and Orchestration allow for on-going iterative improvements in CX
  • Extensive integrations such as Salesforce and works seamlessly with Robotic Process Automation, including UIPath and Automation Anywherewhere 
  • Low touch IT involvement 
  • Ultimately delivers greater employee productivity and experience 
  • Removes a lot of cost inefficiency through managing multiple platforms 
  • Accelerates and supports digital transformation 

How can we help you?